Refund policy

Refund Policy – CIM Designs

At CIM Designs, we take great pride in the quality, craftsmanship, and message behind every product we create. Your satisfaction matters to us — and so does protecting the integrity of our business. That’s why we’ve designed a refund policy that’s fair, transparent, and rooted in mutual respect.

Returns & Refunds Eligibility

We accept refund or exchange requests under the following conditions:

• Damaged or defective items: If your order arrives with a manufacturing defect, printing issue, or damage during shipping, please contact us within 14 days of delivery with a photo of the item. We’ll replace it at no cost or offer a full refund.

• Wrong item received: If you receive an item that is not what you ordered, let us know within 14 days and we’ll make it right.

 Non-Refundable Situations

To remain sustainable and continue offering affordable pricing, we do not accept returns or refunds for:

• Buyer’s remorse (e.g., changed your mind, wrong size selected)

• Items returned after 14 days of delivery

• Worn, washed, or altered items

• Custom or personalized orders

We strongly encourage reviewing our size guide and product details before placing your order. If you're unsure, we're here to help — just reach out.

Our Promise to You

We’re real people behind this brand, and we genuinely care about every customer. If there’s ever an issue with your experience that doesn’t fit neatly into the policy above, please reach out. We’re committed to treating every situation with empathy, care, and integrity.

Let’s build something inspiring together — and keep it rooted in respect.